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Coverage Determinations and Redeterminations for Drugs

A coverage determination is a decision about whether a drug prescribed for you will be covered by us and the amount you’ll need to pay, if any. If a drug is not covered or there are restrictions or limits on a drug, you may request a coverage determination.

You can ask us to cover:

  • A drug that is not on our List of Drugs (Formulary).
  • A drug that requires prior approval.
  • A drug at a lower cost sharing tier.
  • A higher quantity or dose of a drug.

You, your authorized representative or your doctor may submit a coverage determination request by fax, mail or phone. You must include your doctor’s statement explaining why your drug is necessary for your condition. Within 72 hours after we receive your doctor’s statement, we must make our decision and respond. If we deny your request you can appeal our decision. Information on how to file an appeal will be included in the denial notice.

Generally, we will approve your request only if the alternative drug is on our list of drugs, or if a lower cost-sharing drug or added restrictions don’t treat your condition as well. The contact information is listed below. You also can contact Member Services.

You may use this form to submit your request:

You can submit the Coverage Determination form through our secure online portal.

Members: 1-855-735-4398
TTY: 711

Doctors and Other Prescribers: 1-800-867-6564
TTY: 711


Absolute Total Care
Attn: Prior Authorizations 
P.O. Box 419069 
Rancho Cordova, CA 95741

Standard and Fast Decisions

If you or your doctor believe that waiting 72 hours for a standard decision could seriously harm your health, you can ask for a fast (expedited) decision. This is only for Part D drugs that you have not already received. We must make expedited decisions within 24 hours after we get your doctor’s information.

If we approve your drug’s exception, the approval will be until the end of the plan year. To keep the exception in place, you must be enrolled in our plan, your doctor must continue to prescribe your drug and your drug must be safe to treat your condition.

After we make a decision, we will send you a letter telling you our decision. The letter has information on how to appeal


If we deny your request for coverage of (or payment for) a drug, you, your doctor or your authorized representative can ask us for an appeal (redetermination). You have 60 days from the date of our denial letter to ask for a redetermination. You can complete the Request for Redetermination Form, but you do not have to use it.

You can send the form or other written request by mail or fax to:

TTY: 711


Absolute Total Care
Attn: Appeals and Grievances/Medicare Operations
7700 Forsyth Blvd
Saint Louis, MO 63105

Other Forms


If you have any questions, call Member Services at 1-855-735-4398. Hours are from 8 a.m. to 8 p.m., Monday through Friday. After hours, on weekends and on federal holidays, you may be asked to leave a message. Your call will be returned within the next business day. TTY users call 711.