Mail Order Service
For certain kinds of prescription drugs, you can use our network mail order pharmacy. Generally, the drugs available through mail order are drugs that you take on a regular basis for a chronic or long-term medical condition. Drugs not available at our mail order pharmacy are marked as "not mail" (NM) on our List of Drugs (Formulary).
Using a mail order pharmacy allows you to:
- Order up to a 90-day supply of drugs.
- Have your order delivered safely to your door. This may mean fewer trips for you to the pharmacy.
Usually, you can expect to receive your drugs within 10-14 days from the time the mail order pharmacy receives your order. If your mail order is delayed, you can contact Member Services for help.
Ordering is easy. Open the order from (PDF) above for complete details. You can order online, by phone or by mail. For help you can also contact Member Services.
If you have any questions, call Member Services at 1-855-735-4398 (TTY:711) (TTY: 711). Hours are from 8 a.m. to 8 p.m., Monday through Friday. After hours, on weekends and on federal holidays, you may be asked to leave a message. Your call will be returned within the next business day.
For certain kinds of prescription drugs, you can use our preferred mail order service – CVS Caremark®. Generally, the drugs available through mail order are drugs that you take on a regular basis for a chronic or long-term medical condition. Drugs NOT available at our mail order service are marked as “NM” (not mailed) on your plan’s List of Drugs (Formulary).
The CVS Caremark® website offers you the ability to check the status or balance of an order, request a prescription transfer from a retail pharmacy, update personal information, and pay for your order online all within a secure portal.
Our preferred mail order service allows you to:
- Order up to a 90-day supply of drugs
- Enjoy free standard shipping, safely and discreetly to your door.
- Save time and make fewer trips to the pharmacy.
- Set-up auto refill and renew mail order service at no extra cost.
Usually, you can expect to receive your drugs within 10–14 days from the time the mail order service receives your order. It is recommended that you contact the pharmacy 21 days before your current prescription will run out. This will ensure your order is shipped to you in time. If, at any time, your mail order is delayed, you can contact the pharmacy, CVS Caremark® or Member Services for help.
You may register for our preferred Mail Order Service one of the following ways:
Phone: CVS Caremark® Member Services at 1-866-808-7471 (TTY: 711) 24 hours a day, 7 days a week.
Mail: Complete the CVS Caremark® form below and send it to the address listed on the form.
Lasted updated date: October 1, 2022