Rights and Responsibilities

Member Rights

To receive information in a way that works for you (in languages other than English, in Braille, in large print or other alternate formats).
To be treated with fairness and respect at all times.
To get timely access to your covered services and drugs.
To have the privacy of your personal health information protected.
To receive information about the plan, its network of providers and your covered services.
To be supported in your right to make decisions about your care.
To make complaints and to ask us to reconsider decisions we have made.

Member Responsibilities

To get familiar with your covered services and the rules you must follow to get these covered services.
To tell us if you have any other health insurance coverage or prescription drug coverage in addition to our plan.
To tell your doctor and other healthcare providers that you are enrolled in our plan.
To help your doctors and other providers help you by giving them information, asking questions and following through on your care.
To tell us if you move.

Call Wellcare Prime by Absolute Total Care's (Medicare-Medicaid Plan) Member Services to receive a complete list of Member Rights and Responsibilities.

If you have any questions, call Member Services at 1-855-735-4398 (TTY:711). Hours are from 8 a.m. to 8 p.m., Monday through Friday. After hours, on weekends and on federal holidays, you may be asked to leave a message. Your call will be returned within the next business day.