Prescription Drug Appeals (Part D)
Prescription Drug Appeals (Part D) – What is an appeal?
An appeal is a way to ask us to change a coverage decision about your Part D prescription drug benefits.
We have seven calendar days to answer your standard appeal request. For urgent or fast (expedited) appeals, we will respond within 72 hours.
How to file an appeal
You, your physician, or your authorized representative may file an appeal in the following ways:
Phone: 1-855-735-4398 TTY: 711
Member Services hours are from 8 a.m. to 8 p.m., Monday through Friday. After hours, on weekends and on federal holidays, you may be asked to leave a message. Your call will be returned within the next business day.
Fax: 1-844-273-2671
Mail:
Absolute Total Care (Medicare-Medicaid Plan)
Attn: Part-D Appeals and Grievances
7700 Forsyth Blvd
St. Louis, MO 63105
