Rights and Responsibilities

Member Rights

  • To receive information in a way that works for you (in languages other than English, in Braille, in large print, or other alternate formats, etc.).
  • To be treated with fairness and respect at all times.
  • To get timely access to your covered services and drugs.
  • To have the privacy of your personal health information protected.
  • To receive information about the plan, its network of providers, and your covered services.
  • To be supported in your right to make decisions about your care.
  • To make complaints and to ask us to reconsider decisions we have made.

Member Responsibilities

  • To get familiar with your covered services and the rules you must follow to get these covered services.
  • To tell us if you have any other health insurance coverage or prescription drug coverage in addition to our plan.
  • To tell your doctor and other healthcare providers that you are enrolled in our plan.
  • To help your doctors and other providers help you by giving them information, asking questions, and following through on your care.
  • To tell us if you move.

Call Absolute Total Care’s Member Services to receive a complete list of Member Rights and Responsibilities.

If you have any questions, call Member Services at 1-855-735-4398. Hours are from 8 a.m. to 8 p.m., Monday through Friday.  After hours, on weekends and on federal holidays, you may be asked to leave a message. Your call will be returned within the next business day. TTY users call 711.

Last Updated: 09/30/2017
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